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Product Updates

Key releases, enhancements, and insights—all in one place.

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April 2025

Automatically send appointment reschedule reminders

Accelerate Starter Ultimate Ultimate Plus Appointment-based Scheduling
Reminders now automatically re-send when an appointment is rescheduled, so clients stay in the loop. This means fewer no-shows, less back-and-forth for your staff, and a more polished experience for your clients. When plans change, it's a simple but powerful way to make sure the right info reaches the right people at the right time.

Assign cross-regional pricing to unpaid visits

Accelerate Starter Ultimate Ultimate Plus Enterprise Contracts & Packages
Staff members can now assign a cross-regional pricing option to an unpaid visit, eliminating the need to cancel and rebook clients. This update helps prevent revenue loss by ensuring clients pay for cross-regional bookings, improving both operational efficiency and business profitability.
See how cross-regional pricing works

Offer a more intuitive client login experience

Accelerate Starter Ultimate Ultimate Plus Appointment-based Class-based Enterprise Client Management

We've streamlined the login and sign-up process for studios using Consumer Identity, making it easier than ever for clients to access their accounts. Now, when a client enters their email, they'll be guided to either sign in with their password or create a new account.

We've also made the six-digit verification process more intuitive by replacing the single input field with six distinct boxes.

With fewer steps and a smoother flow, these enhancements help clients sign in quickly so they can focus on enjoying your services.

Learn more about Consumer Identity

Enjoy an enhanced Account Details page

Accelerate Starter Ultimate Ultimate Plus Appointment-based Class-based Enterprise Client Management
It's now easier to navigate your clients' account details. With our modern design, you can filter by date, payment reference, and pricing option to sort information—and even resize columns for a customized view. More updates are coming soon to make the experience even better.
See the new client account design

March 2025

Rank upgrade alert on the Class Roster page

Accelerate Starter Ultimate Ultimate Plus Class-based Business App
If you use progress tracking (formerly martial arts belt tracking), you can now view your client rankings right on the Business app, on the Class Roster page. See who's ready for the next level and keep your classes running smoothly—no reports needed.

Better email metrics and contact management

Accelerate Ultimate Ultimate Plus Appointment-based Class-based Enterprise Marketing Tools
We've refined our email metrics for more accurate delivery counts, excluding invalid emails and unsubscribed recipients from the Sent count. Real deliveries remain unchanged. We also updated the contact list to include a dedicated Marketing Communications column, plus expanded filtering options to improve subscription management and audience targeting.
See the changes in marketing tools

New sales pipeline triggers in Lead Management

Ultimate Ultimate Plus Appointment-based Class-based Enterprise Lead Management

It's easier than ever to make timely follow-ups with these new triggers. You can now automatically move leads across the sales pipeline based on key client milestones like class attendance or intro offer expiration.

Lead Management helps your team nurture clients through every stage.

Automate your triggers

Webhooks enhancement for real-time arrivals data

Accelerate Starter Ultimate Ultimate Plus Appointment-based Class-based Enterprise API
The new clientArrival.created webhook event triggers real-time client check-ins, eliminating delays and improving data accuracy. This ensures seamless sync, greater efficiency, and a better experience for businesses and clients.

Improved tagging for Lead Management

Ultimate Ultimate Plus Appointment-based Class-based Enterprise Lead Management
Leads from the Business app and Messenger[ai] now flow smoothly into the Lead Management sales pipeline with their source correctly tagged. This update makes it easier for you to identify your sales sources and optimize your strategies.

February 2025

AI-powered appointment categorization

Accelerate Starter Ultimate Ultimate Plus Appointment-based Scheduling
Creating a new appointment service just got easier! Instead of manually selecting from 400+ subcategories, Mindbody now uses AI to assign the best fit based on the appointment name, business details, and past selections.
See how appointment types work