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Product Updates

Key releases, enhancements, and insights—all in one place.

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April 2025

Offer a more intuitive client login experience

Accelerate Starter Ultimate Ultimate Plus Appointment-based Class-based Enterprise Client Management

We've streamlined the login and sign-up process for studios using Consumer Identity, making it easier than ever for clients to access their accounts. Now, when a client enters their email, they'll be guided to either sign in with their password or create a new account.

We've also made the six-digit verification process more intuitive by replacing the single input field with six distinct boxes.

With fewer steps and a smoother flow, these enhancements help clients sign in quickly so they can focus on enjoying your services.

Enjoy an enhanced Account Details page

Accelerate Starter Ultimate Ultimate Plus Appointment-based Class-based Enterprise Client Management
It's now easier to navigate your clients' account details. With our modern design, you can filter by date, payment reference, and pricing option to sort information—and even resize columns for a customized view. More updates are coming soon to make the experience even better.

Monitor your ClassPass performance

Accelerate Starter Ultimate Ultimate Plus Appointment-based Class-based Enterprise Reporting & Analytics
See how ClassPass contributes to your business with Analytics 2.0. Track revenue, visits, and average payout across locations—and compare performance to your other booking sources. You'll also unlock exclusive insights available only to businesses using both Mindbody and ClassPass. Whether you're evaluating pricing or adjusting inventory, this tab gives you the data to make every ClassPass spot count.

Take control of unpaid reservations from your class waitlists

Accelerate Starter Ultimate Ultimate Plus Class-based Scheduling

Now, you can prevent unpaid reservations by allowing only paid clients to be added to classes from a waitlist. Clients without an eligible payment option or those who don't meet your unpaid scheduling restrictions can be limited. Your staff also gets better visibility into each client's payment status.

You can adjust this setting anytime to suit your studio's needs.

March 2025

Better email metrics and contact management

Accelerate Ultimate Ultimate Plus Appointment-based Class-based Enterprise Marketing Tools
We've refined our email metrics for more accurate delivery counts, excluding invalid emails and unsubscribed recipients from the Sent count. Real deliveries remain unchanged. We also updated the contact list to include a dedicated Marketing Communications column, plus expanded filtering options to improve subscription management and audience targeting.

New sales pipeline triggers in Lead Management

Ultimate Ultimate Plus Appointment-based Class-based Enterprise Lead Management

It's easier than ever to make timely follow-ups with these new triggers. You can now automatically move leads across the sales pipeline based on key client milestones like class attendance or intro offer expiration.

Lead Management helps your team nurture clients through every stage.

Webhooks enhancement for real-time arrivals data

Accelerate Starter Ultimate Ultimate Plus Appointment-based Class-based Enterprise API
The new clientArrival.created webhook event triggers real-time client check-ins, eliminating delays and improving data accuracy. This ensures seamless sync, greater efficiency, and a better experience for businesses and clients.

Improved tagging for Lead Management

Ultimate Ultimate Plus Appointment-based Class-based Enterprise Lead Management
Leads from the Business app and Messenger[ai] now flow smoothly into the Lead Management sales pipeline with their source correctly tagged. This update makes it easier for you to identify your sales sources and optimize your strategies.

Rank upgrade alert on the Class Roster page

Accelerate Starter Ultimate Ultimate Plus Class-based Business App
If you use progress tracking (formerly martial arts belt tracking), you can now view your client rankings right on the Business app, on the Class Roster page. See who's ready for the next level and keep your classes running smoothly—no reports needed.

February 2025

Revamped, easier-to-use gift cards tab

Accelerate Starter Ultimate Ultimate Plus Appointment-based Class-based Enterprise Payments & POS Hardware
We've improved the Payments/Gift Card tab with a quick search feature for prepaid gift cards—no more dropdowns. Enjoy a simpler retail flow, saving your staff time and reducing checkout friction.